Terms of Service

Terms covering estimates, service plans, scheduling, and online checkout.

1) Estimates and authorization

Estimates describe scope, pricing, and assumptions. By approving an estimate (in writing, by signature, or via online approval), you authorize Green Guru LLC to perform the described work.

2) Service plans (Essentials & Elite)

• Plans include the visits and benefits listed on plans.html.
• Additional repairs or parts are billed separately unless explicitly included in writing.
• Peak-season priority is a scheduling commitment, not a guarantee of same-day service.
• Discounts apply as described on the plan page and may not apply to third-party charges or special-order items.

3) Scheduling and access

Clients are responsible for providing safe access (unlocked gates, pets secured, clear work areas) and for identifying known hazards. If conditions are unsafe or access is blocked, we may reschedule.

4) Payments

Payment terms are shown on your invoice/estimate. If online payment or plan checkout is offered, it is handled through our field-service platform. Our current provider is Housecall Pro. Payment availability and methods may vary.

5) Cancellations and rescheduling

We understand schedules change. For peak-season service, please provide as much notice as possible so we can keep routes efficient for all clients. Repeated no-shows may result in rescheduling fees or plan limitations (documented in writing).

6) Third-party products and services

Some services rely on third-party products or platforms (controllers, sensors, cellular networks, payment processors). Availability, outages, or vendor changes may affect performance. See legal.html for additional notices.

7) Warranty

Workmanship warranty and responsibility notices are posted at legal.html. Manufacturer warranties apply to applicable parts/fixtures.

These terms may be updated as the business adds online checkout and additional services. The latest version is posted on this page.